Refund and warranty policy

Please also read our Terms of Service, Privacy Policy. They are a part of this document.


 

WARRANTY

Our warranty lasts 1 year for new products.
Warranty is void if the products have been modified.We do not cover customs and duty fees, as well as shipping costs. Fees and shipping costs must be covered by the customer. 


RETURNS

If your +Gear product arrives damaged and you would like to start a claim, please send a photo of damaged package and product to info@plusgear.ch.
 +Gear ships its products through third-party providers. In case of damaged deliveries, the customer shall give a complaint to the local post office or respective shipping company in the first seven days after receiving the good(s). Moreover, +Gear would like to be noticed regarding the flawed shipping in order to evaluate the third-party providers.

Our return policy lasts 30 days for new products. You will be refunded the price of the product minus the fee for any special modifications you have requested (like a custom nameplate).  We may charge a 10% fee off the refund, if the product has not been returned in the original condition and packaging. If said days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must include all hardware and components, and be in perfect condition. When returning the order, it must be in the original packaging, packaged securely.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than said days after delivery

Return shipping costs are covered by the customer. You may contact us to help arrange return shipping for our business rates (still covered by the customer) , if your shipping costs are too high.

Returns address: füeg design + beratung, Litzigasse 4, 4710 Balsthal, Switzerland
 

IMPORTANT! When shipping +Gear product (return for returns or exchange), please send the information with the tracking number and also the carrier you use (Fedex / UPS / DHL/ local mail and etc.) to our e-mail info@plusgear.ch.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We reserve the right to deny a refund on any item if the item has been altered.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.

All refunds for returned products are issued within 5 business days of us receiving your return package at füeg design + beratung, Litzigasse 4, 4710 Balsthal, Switzerland and should show on your bank statement within 3-14 business days after refund has been issued.

All refunds for products that haven’t been shipped are issued within 5 business days of receiving your request and should show on your bank statement within 3-14 business days after refund has been issued.

IMPORTANT! Priority production is not refundable, as it is a service and not a product.

Import fees deposit is paid in your country on your behalf and is not refundable.

Third-party commission fees are not refundable and have to be covered by the customer.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@plusgear.ch.

 

EXCHANGES

We only replace items if they are defective or damaged and can’t be repaired.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.